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Senior Store Manager - Oscar De La Renta
Senior Store Manager - Oscar De La Renta-Dubai- UAE

Employment Type: Employee
Monthly Salary: Unspecified
Minimum Work Experience: Min: 5
Minimum Education Level:
Listed By:
Company Size: Management
Career Level:
Company Name: Retail Arabia International
• Develop your team to deliver exceptional levels of customer service using the service process as a guideline, being aware of their individual personality traits and encouraging them to use these to enhance the levels of service.• Ensuring the store has an accurate database, training all team members to capture every single clients details correctly in the system, utilizing database to increase sales.• Ensuring all alterations carried out by the tailor are done so to the highest possible standard and within the given deadline – checking all alterations before they go out to clients.• Conducting detailed weekly, monthly and yearly reviews on client spends, identifying clients who are purchasing less, setting monthly and yearly targets for self and team using results of individual client purchases.• Making sure all Sales Associates develop a loyal client base, building solid and profitable relationships with customers, setting the standard for this by oneself.• Conducting weekly training for full team using both the training schedule and adding in own training subjects, maintaining and accurate record of each individuals training and using all materials provided to get the most out of them.• Maintain an up to date awareness of competitors and having a comprehensive knowledge of luxury fashion, encouraging the team to do the same, knowing surrounding stores targets and sales performance, best sellers, price points and each season which competitors stock the best items by category, including the information in the weekly and monthly reports.• Complying with all loss prevention policies and procedures to ensure 0% stockloss within the store.• Building strong relationships that are mutually beneficial with all relevant members of the Head Office team.• Implement and maintain consistently high operational and product retail standards.• Being proactive within the store and encouraging to the team to do the same, sharing ideas and providing own ideas and initiates.• Create and maintain the appropriate atmosphere in line with brand standards.• Maintain a very high standard of personal presentation, always following brand grooming guidelines and ensuring the team have impeccable grooming which is always in line with brand standards.• Develop elevated levels of brand and product knowledge, keeping up to date with seasonal product information, fabric and trends, making sure the team have the same level of knowledge.• Displaying new collection as per brand visual guidelines, ensuring visual presentation is always to the highest level, driving your team to implement the same.• Ensuring housekeeping and back of house standards reflect the nature of the store• Effective and efficient stock management, knowing what stock is in the store at all times, ensuring the stockroom is exceptionally well organized.• Ensuring all administration policies and procedures are followed as per set company policies and procedures.• Driving and monitoring individual sales and performance through training, coaching and feedback.• Ensuring daily checklists and tasks are delegated correctly and completed to the required standard.• Feeding back to Head Office as per their requirements and within their set deadlines, for example with the Weekly and Monthly reports and buying feedback, having daily communication with direct report about important issues within the store.• Resolving any maintenance issues within the store through the most efficient means possible.• Having detailed IDP’s in place for all team members so they stay well trained and motivated.• Inducting all new joiners to the store, ensuring all positions are well trained, capable and have the right tools and knowledge to perform their role profiles to the best of their ability.• Ensuring all packaging requests are reported to Operations immediately.

Senior Store Manager - Oscar De La Renta Review

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